Vidant My Chart Login (2024)

FAQs

Why won't MyChart let me log in? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

If you have an email address on file then your MyChart Username will be sent to your email account. If you do not remember any of this information, or you do not have a valid email address on file, you must call MyChart Technical Support at 216.444.1740 or toll-free at 1.866.915.3383 for assistance.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

Verify your personal information below. An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

on family members who need extra help, all from your account. How Do I Access MyChart? On your computer, go to https://mychart.crh.org/ • On your mobile device, download the MyChart app. If you want to sign up for MyChart on your cell phone or another mobile device, download the mobile app on your phone first.

Hints on your password

Your password is different than your MyChart username. It is also case sensitive and must be at least 8 characters long, contain at least one number, and one letter.

When you're logged into MyChart, select “Menu” in the upper left corner and scroll down to “Security settings” or type “Security settings” in the search bar. Click “Security settings.” You will be taken to the Security Settings webpage. Select the red “Turn off two-step verification” button.

How do I reactivate an inactive MyChart account? ›

To have your account re-activated, you may contact MyChart Patient Support through our HELP page, or you may call our support line at 1-888‑97CHART (1-888‑972‑4278).

Your MyChart ID must consist of letters and numbers only (no symbols), and be between five and 24 characters long. Once selected, your MyChart ID cannot be changed. Your MyChart password must contain at least one number or symbol, one uppercase letter and one lowercase letter.

Log into your MyChart account.

Check your email. We'll send a verification code to the email address you have connected to your MyChart account. Copy and paste the verification code into your MyChart log in screen, then proceed into your MyChart account.

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

My activation code does not work. What should I do? For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems call our MyChart Patient Support Line at 855-513-5513.

What do I need to use MyChart? You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.